It is no secret that Hoplite has some stability problems, but our Season 4 launch has made it especially obvious with hundreds of players disconnecting at once on multiple occasions. As the person responsible for managing this kind of thing, I would like to take a moment of you lovely folk's time to explain just what's happening here and the steps we're taking to address these issues in the immediate future. I'll also get into some of the details of how our network works in an effort to build an understanding of the ways your connection to Hoplite might run into issues. 

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**We have immediate plans to migrate our entire network to a new hosting provider within the next couple of weeks.** This is the same provider used by other major PvP servers which share our regional proxy / DDoS protection ("edge") provider. No longer will our connection between our edge provider and hosting provider be subject to the variables and instability of public internet transit facilities and services. We'll be on a known-good, well supported network configuration.

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For the technical and curious folk among you, I'd like to give some more details. Beyond this point, we're going for pure specifics as to how your internet connection reaches our Minecraft server. If you don't care for the nitty gritty details, feel free to completely ignore this and rest easy knowing that within 1-2 weeks we'll have taken action on this.
- First, there's the connection between your ISP and our edge's ISP (Global Secure Layer). `(Path: You -> GSL)`
- Next, our edge has to reach our Hoplite proxies. **This is where things break down.** Our hosting provider does not have a direct relationship with our edge's ISP. They must use a third-party provider to make that connection. Usually, this can be fine, but they only have one third-party provider (CDN77) that can make this route and it's a fairly low cost and unstable option. `(Path: You -> GSL -> CDN77)`
- After that bumpy ride through CDN77, we're back in the realm of stability. After you reach Hoplite's proxies, your connection will be forwarded to the backend Minecraft servers over our internal network. This does not traverse the public internet in any way and does not risk any additional latency penalty. `(Path: You -> GSL -> CDN77 -> Hoplite)`

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Aside from networking, we've made great strides in improving our software-level reliability. Just yesterday (at the time of writing this) our development team reduced the CPU utilization of the service responsible for communications between our different software by a factor of at least 10. Previously, we would see this component become over-utilized, leading to issues like not being able to queue and other interactions across the network failing. Overall, our software is really solid and we have not been able to attribute many more stability issues to any of our code or configuration. I am confident that it'll be smooth sailing with this new provider.


_Thank you so much for your patience and patronage,_

_Airee, System Operations @ Hoplite_

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On crashes & instability